The Flames of BurnoutBurnout Image

“37% of full time employees say that they are now doing the work of two people; 30% say they are burned out.”

Careerbuilders.com, October 2009, based on a survey of 4,435 full time employees

Burnout is a state of emotional, mental and physical exhaustion caused by excessive and prolonged stress. As stress continues, burnout seems to take on a life of its own.

People feel pulled from all angles of their lives in an increasingly complex, fast paced world. The negative effects may spill over into every area of life – work, social and personal.

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Understanding Your Approach to Conflict

  Thumbs Up / Thumbs Down Conflict Image

People make critical decisions and choices during conflict. Taking responsibility means acknowledging how you may have contributed through actions, words and behaviors.

The Conflict Dynamics Profile® is an instrument that provides people with a honest appraisal of constructive and destructive behaviors, as well as, conflict hot buttons. The CDP® has been developed based on the concept of conflict as “dynamic” – with a beginning, middle and end – an active process.

Some behaviors heighten the process and cause it to escalate and erupt; other behaviors can interrupt the process, reduce the conflict and transform it into a problem-solving mode.

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Lessons Learned from the Undercover Boss

  Undercover Boss Image

Do you know what your employees are thinking?

Do you have a pulse of what is going on in your organization?

You review employee surveys, conduct brown bag lunches, have your Human Resource Department facilitate focus groups, but how much do you really know?

This was the question that motivated Stephen Martin, a CEO in a medium sized civil engineering group in the U.K. to go undercover as an employee, to find out what was going on in the Clugston Group (Financial Times newspaper, June 9, 2009).

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Protecting Your Training Investment

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Ever wonder why your organization does training one month and the next month everyone is back to their old habits?

Transfer of learning (TOL) is an important aspect of training – getting participants to actually use the skills, knowledge and abilities that were presented during a training program. TOL needs to happen before, during and after training happens.

This safety net maximizes the learning and places accountability on the participant.

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Emotional Intelligence and Negotiation

  Win Win Solution Negotiation Image

Talented leaders recognize that skillful negotiation not only brings the best outcome, but also helps build lasting relationships in the organization.

Collaborative negotiation can be powerful in driving fresh approaches, moving through change in positive ways and finding creative solutions.

Using your emotional intelligence is an important factor in exercising a collaborative negotiation style. Every stage of the negotiation process requires the artistry of effectively demonstrating strength in emotional intelligence.

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Coaching with a ConnectionCoaching Image

Coaching is a critical aspect of every leader’s job.

Meeting with team members provides you with an opportunity to remove obstacles to success, brainstorm strategies for improvement, identify and develop strengths, assess career direction and gage job satisfaction.

Guiding individuals to be their best involves connecting in a meaningful, supportive way.

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Building Trust into your Leadership

  Building Trust Image

Remember the first time you rode a bike without training wheels?

There was a critical moment where you decided to try it even though you were afraid. Most likely, there was someone nearby coaching you and letting you know you were ready.

It’s much the same with building trust into your leadership. People who trust their leader will follow him/her even when the outcome may be scary or the change difficult to accept.

Trustworthiness is developed by a number of actions that you consistently take. They need to be demonstrated sincerely and equally with team members.

William Bridges outlines specific ways to build trust in his book, Managing Transitions – Making the Most of Change.

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Survive and Thrive with EQ Flexibility

  Survive and Thrive with EQ Flexibility Image

A few years ago on vacation in Mexico, my husband and I visited a water park. There we experienced a float bridge of sorts.

While crossing the water, the bridge ebbed and flowed with our every movement. The more resistance that we showed the more the bridge seemed to want to dump us into the water.

It was clear, we learned with experience, that we needed to “go with the flow” in order to safely get across. Be flexible and we would make it.

Flexibility, as defined by Reuven Bar-On, author of the EQ-instrument, is the “ability to adjust one’s feelings, thoughts and behavior to changing situations and conditions.”

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Stress, Workplace Success and Emotional Intelligence

  Workplace Stress Image

Leaders who demonstrate strong emotional intelligence are able to better build relationships, drive teams to improve performance, adapt to change and deal with difficult job demands.

In a national study of over 1000 working Americans aged 18 and over done by Legar Marketing and Multi-Health Systems, stress was found to have a detrimental effect on emotional intelligence.

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What is Unintentional Intolerance?

  Intolerance Image

Today’s workplace has a broad range of religious and political beliefs, genders, cultures, generations, races and lifestyles. These powerful aspects of others and ourselves provide daily communication and connection challenges.

Without thinking we could easily appear intolerant and insulting. Our actions can be “lost in translation” without self-awareness and sensitivity.

In the article, “Can You Speak the Language of Business with other Cultures?”, by Elisabete Miranda, the author outlines ways to support diversity and educationally grow in understanding others.

Suggested actions include:

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