- Stay calm and hear the person out. Try not to get upset or act defensively upon hearing the feedback.
- Confirm your understanding of the situation. Get specifics. Listen carefully. Ask for clarification (if needed). Watch your voice tone and body language.
- Be open to self-improvement. Think about the other person’s view point. Try to be open minded and benefit from the discussion.
- Agree on how to move forward. Develop a plan to make improvements. Restate the issue in a positive way– “So, I will…”
- Thank the person for the feedback. “Thank you for talking with me and letting me know.”
Resource: Michael Crom of Dale Carnegie Training, taken from the Seattle Times newspaper, February 14, 2010