Lessons Learned from the Undercover Boss

  Undercover Boss Image

Do you know what your employees are thinking?

Do you have a pulse of what is going on in your organization?

You review employee surveys, conduct brown bag lunches, have your Human Resource Department facilitate focus groups, but how much do you really know?

This was the question that motivated Stephen Martin, a CEO in a medium sized civil engineering group in the U.K. to go undercover as an employee, to find out what was going on in the Clugston Group (Financial Times newspaper, June 9, 2009).

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Protecting Your Training Investment

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Ever wonder why your organization does training one month and the next month everyone is back to their old habits?

Transfer of learning (TOL) is an important aspect of training – getting participants to actually use the skills, knowledge and abilities that were presented during a training program. TOL needs to happen before, during and after training happens.

This safety net maximizes the learning and places accountability on the participant.

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What should you learn from the Potential Boss During the Interview?

Boss Interview Image

Happiness on the job has many factors – the right pay, location, challenges that suit our capabilities, benefits, and more. For all the hours spent at work, the boss is also a critical factor in evaluating whether or not to accept that new position.

But what can you really find out about the boss during the length of an interview or two?

Plenty! According to Caroline Levchuck, author of the article, “Four Questions to Ask a Potential Manager.”

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