Lessons Learned from the Undercover Boss
Do you know what your employees are thinking?
Do you have a pulse of what is going on in your organization?
You review employee surveys, conduct brown bag lunches, have your Human Resource Department facilitate focus groups, but how much do you really know?
This was the question that motivated Stephen Martin, a CEO in a medium sized civil engineering group in the U.K. to go undercover as an employee, to find out what was going on in the Clugston Group (Financial Times newspaper, June 9, 2009).