Lessons Learned from the Undercover Boss

Do you know what your employees are thinking?

Do you have a pulse of what is going on in your organization?

You review employee surveys, conduct brown bag lunches, have your Human Resource Department facilitate focus groups, but how much do you really know?

This was the question that motivated Stephen Martin, a CEO in a medium sized civil engineering group in the U.K. to go undercover as an employee, to find out what was going on in the Clugston Group (Financial Times newspaper, June 9, 2009).

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Protecting Your Training Investment

Ever wonder why your organization does training one month and the next month everyone is back to their old habits?

Transfer of learning (TOL) is an important aspect of training – getting participants to actually use the skills, knowledge and abilities that were presented during a training program. TOL needs to happen before, during and after training happens.

This safety net maximizes the learning and places accountability on the participant.

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