Emotional Intelligence and Listening
- “He’s such a terrible listener.”
- “When my boss’s cell phone rings—it barks like a dog and he answers it. He always puts me on hold.”
- “I can hear the clicking of keys on the computer (my boss multi-tasking) when I am talking to him. It’s so frustrating.”
- “It doesn’t matter what we are talking about, when my boss’s phone rings, she answers it. I am left there sometimes in mid-sentence.”
All of the statements above were said in the last month during manager coaching sessions. Since leaders set the mood and tone with which messages are received, these statements are particularly strong. In fact, each of these situations lead to bad feelings of frustration, disappointment, anger, sadness, disgust or hurt with the subordinate.