Listening is a fundamental communication skill, yet most people don’t understand its significance or know how to improve it.
Yes, everyone knows about active listening, not interrupting and selective listening. But, there is much more to be gained from good listening. And, much more to be learned about how to do it well.
Leaders “hear” a huge amount of information every day. In Listening-The Forgotten Skill, by Madelyn Burley-Allen, the author identifies why listening is so significant to leadership.