Listening – What Does it Buy You?
How Can You Increase Your Skill Level?

Listening is a fundamental communication skill, yet most people don’t understand its significance or know how to improve it.

Yes, everyone knows about active listening, not interrupting and selective listening. But, there is much more to be gained from good listening. And, much more to be learned about how to do it well.

Leaders “hear” a huge amount of information every day. In Listening-The Forgotten Skill, by Madelyn Burley-Allen, the author identifies why listening is so significant to leadership.

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Emotional Intelligence and Customer Service

Satisfied customers are essential to an organization’s success.

As you know, delivering excellent customer service can set you apart from your competitors. Recent studies show that increasing emotional intelligence within service organizations brings tremendous value.

Connecting with customers on an emotionally intelligent level sets the foundation for lasting relationships, builds customer loyalty and creates profitability.

In a study, completed by Sally Kernback and Nicolar Schutte (Journal of Services Marketing), the authors assessed three levels of emotional intelligence in front line sales associates.

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